Technical Services

As part of Technical services we undertake the following services
  • Development Projects
  • Basis Administration
  • Technical Upgrade
  • Third party System Integration

Development Projects

We execute fixed cost development projects as per the stated requirement. We follow the standard SDLC process right from requirement gathering phase till the project is delivered and signed-off.

Basis Administration

Typically organizations will have to invest on a full time resource to manage their SAP landscape even though the work load will be only for couple of hours a day. Secondly you will have to invest in knowledge retention in terms of training and having a backup resource. We at Entune offer you with the service of managing your SAP landscape covering all systems and components. The advantage of this service is that you choose the list of services relevant for your landscape and avail that in a subscription model and pay only for the chosen services. Apart from regular maintenance we also support you in case if there is any High Priority ticket with respect to the SAP landscape. This service is governed by SLA as stated in the contract.

  • Service Catalogue
  • Scheduled monitoring activity
  • Backup management
  • Transport management
  • Server management
  • Security management
  • Disaster recovery
  • Value and services
  • Service Level Agreement
  • Flexible support hours
  • Support drived by multi-level SLA
  • Response time incident – Down to 30 min commitment
  • Response time problem – Down to 1 hour commitment
  • Response time change – Next business day
  • Service Assurance
  • Process driven support delivery
  • Defined skill set matrix
  • Support managed thru IT tool
  • Maintain Knowledge
  • Base
  • Well defined
  • Governance mechanism
  • Service Model
  • Onsite / Remote
  • Dedicated / Subscription

Technical Upgrade

SAP Technical upgrade shall be carried out for two reasons (a) to utilize new functionality introduced by SAP / overcome any of the known bugs in the system or (b) move to the latest version in order to continue to get support from SAP part of AMC. We as an authorized SAP Partner have the expertise in carrying out this exercise covering both technical and functional areas.

ENTUNE’s details Client the technical upgrade path recommended by SAP and makes sure that the Client faces zero downtime of business with flexible project plan. Reach us.

Third Party System Integration

We do carry out development of custom application integrated within your SAP landscape. You might have some specific needs which is not common in the industry and is applicable only for your organization. For such requirements, we understand your requirement and carry out a due-diligence to see if this functionality is not available in standard SAP and develop this application within the SAP landscape.

ENTUNE’s details Client the technical upgrade path recommended by SAP and makes sure that the Client faces zero downtime of business with flexible project plan. Reach us.

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